Parking: no on site parking without parking pass. Please use street, Lord Beaverbrook High School or the Carriage House overflow lot. Please refer to the yellow sections highlighted in the image below:
Seating: seating is general admission, unless otherwise posted.
Ticket Sale: for VIP Access Passes contact Tournament Director Danny Da Costa at email@example.com. Tickets will also be available for sale in the lobby of the venue.
Cameras and Recording: recording the matches is not allowed.
Code of Conduct: guests exhibiting behaviour that does not align with the ATP, Tennis Canada and Alberta Tennis Centre’s standards will be asked to leave.
Medical Emergencies: in the event of an emergency, please find a volunteer or staff member wearing an event t-shirt.
Food and Drinks: food and drinks will be available during all matches. Outside food allowed.
Illegal gambling and match fixing: illegal gambling and match-fixing is not allowed.
National Bank Lounge: only accessible to Corporate Box Holders and VIP Access Pass Holders.
Live Streaming: live coverage will be available February 24 – March 1, 2020 here.
Lost & Found: the tournament is not responsible for lost items. A small lost & found is located in the lobby of the venue.
Washrooms: washrooms are located outside the venue for all attendees and staff involved. Please follow clearly marked signs.
Will Call: located in the lobby of the venue. Hours will be 9:00 a.m to after the final match. Please bring photo ID to collect tickets, VIP Passes and Box Holder Packages.